Refund Policy

Effective Date: 27/9/25

At Dial With Love, we put care into preparing and delivering your audio guestbook. This Refund Policy explains when refunds apply and when they do not.

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Cancellations by the Customer

• More than 4 weeks before the event: Full refund of any payments made

• Within 2 weeks of the event: Deposit is non-refundable. Any remaining balance may be refunded at our discretion.

• Within 1 week of the event: No refund available, as preparation and delivery have already taken place.
   

Cancellations by Dial With Love

• If we are unable to provide the service due to unforeseen circumstances (e.g., equipment failure, staff illness, delivery issues beyond your control), we will offer:

  • A full refund, OR

  • Transfer of your booking to a new available date at no extra charge.
     

Equipment Hire Refunds

• No refunds will be issued once equipment has been delivered, except where the equipment is proven to be faulty and prevents recording.

• Customers are responsible for ensuring the equipment is returned on time and in good condition. Failure to do so may result in fees and no refund.
   

Booth Setups (In-Person Service)

• Refunds are not available once the booth has been set up at your venue.

• If access to the venue is denied or conditions are unsafe, we reserve the right to withdraw services without refund.
   

Digital Delivery of Recordings

• Once your final audio files have been delivered via secure link, no refunds can be given.

• If you do not receive your recordings due to technical error, we will work with you to resolve the issue or provide a refund.

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Refund Method

• Approved refunds will be returned via the original payment method within 7 days
   

 Contact Us

For questions about refunds, please contact:

📧 admin@dialwithlove.com
📞0470232245