Privacy Policy
Effective Date: 27/09/2025
At Dial With Love, your privacy matters. This Privacy Policy explains what personal information we collect, how we use it, and the steps we take to protect it when you hire our audio guestbook services, whether through phone delivery or in-person booth setups.
Information We Collect and How We Use It
We may collect the following information from you:
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Personal details: name, email address, phone number, delivery address, and event details (to manage bookings and deliveries).
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Payment details: handled securely by third-party providers; we do not store your full card details.
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Audio recordings: messages left by you and your guests.
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Communication history: emails, phone calls, or messages exchanged with us for customer support or bookings.
How we use your information:
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To process and manage bookings.
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To deliver or set up the audio guestbook service.
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To prepare and deliver your final audio recordings via safe link.
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To communicate with you about your booking or support requests.
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To comply with legal or regulatory requirements.
Methods of Collection
We collect personal information in the following ways:
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Directly from you: when you make a booking, contact us, or request a quote.
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Automatically: when you interact with our website (e.g., cookies or analytics).
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From your guests: only in the form of audio recordings they voluntarily leave.
Customer Communication
We may use your contact details to:
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Confirm bookings and delivery arrangements.
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Provide instructions for setup and usage.
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Notify you when your recordings are ready.
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Send follow-up messages relating to your booking.
We do not send marketing emails without your consent, and you can unsubscribe at any time.
Redress and Security Information
We take reasonable steps to protect your personal data and recordings from misuse, loss, unauthorised access, or disclosure. Measures include:
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Secure storage of data (encrypted cloud storage and password-protected delivery links).
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Restricted staff access to personal information and recordings.
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Permanent deletion of recordings after [ 2months] unless you request earlier removal.
If you believe your information has been mishandled, please contact us (see Section 8). We will investigate and respond promptly.
Child Privacy
Our services are designed for event organisers (adults 18+). We do not knowingly collect personal information from children without parental consent. If a child leaves an audio message, it will be included in the final guestbook provided to the organiser but not used for any other purpose.
Future Changes
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Any updates will be posted on our website with the revised “Effective Date.”
Contact Information
If you have any questions, requests, or complaints about this Privacy Policy, please contact us at:
📞 0470232245
📍 9 Kingsbury St Airds